Intimations of hubris
One of the more interesting occupational hazards for the enterprise-architecture profession is a tendency to hubris… A couple of days ago I wrote a brief piece about Microsoft EA’s purported...
View ArticleClik here to view.
Who is the customer?
Who is the customer, in a business model? That’s perhaps not as simple as it sounds. I’ve been working on a long how-to post on using Business Model Canvas in a non-profit context, and realised that...
View ArticleClik here to view.
Services, customers and citizens
If we provide a service that is a monopoly or natural-monopoly, how should we relate with those who use our services? What’s the most appropriate metaphor to use, to guide our decision-making? I’ve...
View ArticleClik here to view.
Why before who
Does the customer always come first? Do customer-needs drive everything? For that matter, is the customer always right? There’s been quite a lot of promotion of such ideas in my Twitter-stream lately,...
View Article
